rss

Contact Monitoring Benefits

Contact Monitoring BenefitsMonitoring customer contact, grading interactions and providing that data to everyone involved will increase your employees’ value and your customers’ satisfaction.






Contact Monitoring Benefits

For Customers For Your Company
Eliminates easy customer problems (the customer is not the guinea pig) Honestly assess and identify strengths and weaknesses
Maintains service-level consistency Problem identification – pin-point concerns, and also successes
Improves customer service Identify CSRs worth further training
Reduces customer effort Verify problem resolution
cultivates customer loyalty Reduce average handle time
Improve first call resolution


Market Research Plus LLC © 2017 - (877) XZAMCORP (992-6267)
7757 Auburn Road Ste. 23, Concord, OH 44077