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Call Center Monitoring Solutions

Customer Quality Assurance and Auditing

Companies gain competitive advantage when they listen.

Call Center Monitoring ServiceAdvanced quality monitoring yields business leverage, actionable intelligence for stronger and more profitable customer relationships.

Send us recorded calls or give us real-time monitoring access and we’ll grade your agents. Need input on scripts, process or standards?  We like to help with that too.

Even a small amount of outside, objective measurement can help meet customer expectations and improve perceptions.

When you have your contact center calls monitored by a third party you gain non-biased insight and valuable information about your customers’ interaction with employees.  This objective customer service monitoring ensures a consistent duplicable system that will deliver an excellent customer experience.

Contact Center Recording And Monitoring Solutions

Quality call center monitoring services provide active coaching, agent feedback, and have been proven to reduce customer effort and improve customer service.  Companies invest significant amounts of time and money into their call centers because they want customers to be satisfied with the speed and quality of the services they get from agents.  Quality monitoring and auditing of contact center representatives can be used, not just to improve customer service, but also to overcome many other operational challenges.

To learn more about the process of call center monitoring, our scoring systems, and how we can help maximize your contact center value, please call our team at 1.877.992.6267 or request a quote on call center monitoring services here.

 

Compliance Monitoring

Contact Center Efficiency vs. Effectiveness

Self-Assessment


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