Call Center Quality Monitoring
Call quality monitoring is an integral part of managing agents’ effectiveness and customers’ emotions. Usually, it’s not a matter of not-knowing that it needs to be done, but having to figure out easy methods and find the time and resources to deploy and evaluate.
Don’t have a quality management process? We can help you design one of your own or provide a full-service program managed by our resources.
XzamCorp grew from monitoring the quality of customer phone interactions and has evolved to be on the cutting-edge in the provision of efficient and effective methods of looking at contact quality and customer effort. Whether or not we live-monitor, grade recorded calls, or infuse scenario calls into your contact center, you will see results in achieving and maintaining proficiency – both efficiently and effectively.
We have developed systems and processes geared at managing the quality of interactions. Our services are designed to save costs and enhance existing resources. You may find independent, outside engagement in your quality processes reduces compliance costs and provides unforeseen benefits.